Free open source Zendesk & Help Scout alternative: help desk, shared mailbox, email management and analytics. FreeScout is a pure PHP7+MySQL application which can be easily deployed even on a shared hosting.
Top 5 Free social networking software 1. : About – Oxwall is quite new to open source arena, but its neat and clean design with jquery make it a great community software. Members can write on other member’s wall, they can send friend request to each other, can interact in forums,can upload photos and videos. The default theme is white with minimal links on any page making it look truly modest. 2. About – Cool social network script written in php and mysql with login option with facebook and twitter.
Wirebox feature lets its users to shout whats on their mind, just iike facebook and his friends get updated. It was the best open source cms award in 2007. With almost few years of its inception, elgg have seen thousands of downloads so far. 3. About – For those who love wordpress, Buddypress is the ultimate membership script based on wordpress.
You can use Buddypress easily with your currently installed wordpress theme. 4. About – Mahara is Linkedin clone script for career social networking.
It has all the aspects to build a portfolio based website for members for career based social networking. 5. About – JomSocial is based on Joomla and is very popular these days for those who want to start their own social network. Having knowledge in Jommla will be advantageous while running the script and is you are not prone to joomla, learn it. Atleast it will be lot more easier than writing 1000 lines of php code. Thanks for sharing such a wonderful information. This is very useful for those who are looking to start their own online business buy using free open source social networking software or script.
But the problem is almost free scripts are not worthy because it offers limited features and functionalities. Due to that reason it is not helps them to develop long term business. I also not favor or give guarantee that paid script are always helpful because not one have short cut or sure key of success. I only give assurance that paid scripts are more beneficial to earn money or establish long term business other than free open source software or script.
You can also compare features of free script and paid script to get more ideas which is more helpful to make your dreams come true.
best free dating software php help desk open source - Best Open
Faveo HELPDESK is a platform-independent web-based application, meaning it is compatible with all operating systems. To install and run Faveo HELPDESK the following components are required. Software Requirement • OS: CentOS7 • Web Server: Apache • PHP Version: 7.1 • PHP Extensions: Mcrypt, OpenSSL, Mbstring, Tokenizer • Database: MySQL(5.0+) • Job Scheduler: Cron Job or any task scheduler • Web Server Extension: Pretty URLs or Search Engine Friendly URL’s have to be enabled in your web server configuration Minimum Hardware Requirement • 4 GB Ram • 2 Core Processor • 100 GB Hard disk If your server meets the above requirements but still has a problem with installation, be sure to seek help from the community or contact us.
*Though Faveo is platform independent & supports many different OS and web servers, it has been tested only with above specification and we recommend the same Cloud and recurring billing plan comes with free support and software updates till the time your license is active. Perpetual license, one time purchase plan comes with free technical support and software updates for 1 Year. After 1 year you can purchase support and software updates annually in order to get new software upgrades and support.
Support and Software updates 1 year renewal cost is 50% of your total license cost. It includes new version upgrades, bug fixes and technical support. We recommend to purchase this package to keep your help desk up to date.
[Updated 8/24/2017 This post has been updated to include 8 products from the original 7, and to reflect feature changes and newer reviews.] The help desk needs help. Misplacing tickets, violating SLAs, frustrating customers, and sometimes losing them — all signs point to .
The only problem is, the budget isn’t there to shell out $100 to $200 per month on software. To help get you started, and save you some cash, here are some great free and open source solutions on the market right now , in no particular order. Free/Freemium Options 1. Freshdesk dashboard Freshdesk is fourth on Capterra’s rankings of providers. Their free option is for up to three agents, with limited functionality.
Standout features • Easily prioritize certain customers based on SLA policies • Easily turn emails and tickets into knowledge base articles • Use 33 different languages • Access via mobile apps Freshdesk’s solution for temporary increased demand is solid. Add extra agents for a day to work through a backlog for $2 to $4 , without changing your plan. You can even purchase these day passes in advance and use them as needed. They offer unlimited 24/7 email support and 24/5 phone support at the free level.
One Capterra reviewer the customer service “incredible.” Cons Freshdesk’s most compelling feature might be its ability to gamify customer service. The system offers points and rewards for excellent service, to help boost service desk employee engagement and morale. Unfortunately, gamification isn’t available at the free level for Freshdesk.
In addition, some Capterra reviewers complained about Freshdesk’s non-intuitive interface. One noted that the process for adding new contacts or companies from tickets is “a bit odd at times.” Another said it was, “sometimes a bit confusing to setup and configure.” Then again, one reviewer raved: “All the admin features you need are in a one tab.
It is so easy to configure the solution and to customize it (forms, emails, and so on). The solution can be online in only a couple of minutes.” Overview Ultimately it makes sense to only have gamification available to larger shops. Gamification relies on competition among agents to really work. However, the other features will still be helpful to one-to-three person shops. For one-person shops, choosing a free option which is still free when you grow might be a good idea.
2. Spiceworks dashboard Flipping the usual narrative, Spiceworks’ free version is self-hosted, managed, and backed up. Usually self-hosting is a premium service that comes with support and backups for the product. Spiceworks is one-and-done, download, and you’re ready to roll. Standout features • Free regardless of the number of agents • LDAP/Active directory synchronization • Mobile integration • Multi-site support • Windows installation • S erver monitoring services Cons The big drawback to Spiceworks is that it’s self-hosted.
One wrote, “the hardest part is maybe configuring the server version versus cloud.” Meaning you’ve got to install, configure, host, and update it yourself. It can be on Linux, Unix, or .
Sure, it’s free. But hosting and talent aren’t. Overview There’s talk amongst Capterra reviewers that Spiceworks isn’t developing this product anymore.
Whereas in 2016 updates came out monthly, so far in 2017 the only update was back in May. If you are fine with self-hosting a product that’s not getting updates regularly from the core developers, this can be a good solution, but I’d be wary. Other Free/Freemium Tools , , and all offer free services as well, and might be worth checking out.
3. C-Desk C-Desk is a complete ly free helpdesk system that includes cross-team service request management, manual asset management, a knowledge base, a photo gallery, a notice board, and a log book. Standout features • C-Desk, unlike most free options, is free no matter how many users or technicians use it . love C-Desk and say that while setup and configuration can be a bit tricky, the installation and user experience are easy.
It’s flexible and users like features such as the FTP server for sharing documents with users. “The best part is that the customer service of this company is excellent,” one wrote. “They respond to our requests within one hour.” Cons Capterra users didn’t have much to complain about.
The feature list for help desk software might not be fully filled out, but there’s still plenty that C-Desk does. Overview As IT Manager Rupesh Medhekar wrote, “C-Desk is a very user friendly application with bundles of features.” In addition to all of the above functionality, C-Desk also offers task management, project management, surveys and polls, and chat features.
Like most help desk software, C-Desk routes each request to the best tech for the job. One Capterra reviewer called C-Desk’s forms functionality more advanced than Google forms.
4. ngDesk Dashboard ( ) ngDesk is free ticket management software with no paid plans. You get everything the software offers, for unlimited agents, totally free. Standout features ngDesk has everything you’d expect, including canned responses, agent-to-agent private chat, and on-call schedules for agents.
Custom automatic escalation policies let you decide beforehand who you want tickets to escalate to and the time intervals between escalations to ensure that unacknowledged tickets continue to escalate until someone on your team responds.
The ngDesk dashboard displays workload, SLA reports, your busiest days, and your biggest customers’ statuses in real-time. Agents can work on the go via mobile apps, and get notified of new tickets and ticket updates by phone, email, or SMS.
ngDesk also lets you set SLAs and monitors that run through all the tickets in your help desk and check them against your SLAs at pre-set intervals, and notify you about at-risk SLAs before they’re breached or overdue.
Cons The biggest drawback is just the unknowns. The website doesn’t specify what customers can expect regarding customer service. And without a Capterra profile or any online reviews it’s difficult to tell how easy customers find ngDesk to set up and use.
Other Free/Freemium Tools , and offer free services as well, and might be worth checking out. Open Source Options While free versions of help desk software are usually limited in users and functionality, open source software is fully functional for all users.
It’s also extremely customizable. However, installation and configuration of the software is on your team. To balance everyone’s needs, most open source help desk software companies also offer a preconfigured version and/or installation and support for a price. 1. With osTicket you can associate your SLAs with help topics, departments, or ticket filters and set up overdue alerts and notifications when you miss due dates.
The customer portal contains all help requests and answers for access later. Standout features • Add your logo, images , and videos to tickets • Space in ticket for notes on all actions • Unlimited SLA agreements Cons • Community support is strong, but sometimes larger issues take longer to resolve Overview osTicket has most of the features of a full-fledged help desk software tool, including a ticket filter tool to route incoming tickets from email, web forms, and phone calls to the right agents.
Its auto-responder helps you set up workflows by ticket type. Automatic canned responses are possible, and the system offers dashboard reports. 2. OTRS dashboard OTRS Free offers email notifications when tickets are created and changed.
Tickets can be sorted by status, such as new, open, watched, escalated, pending, in-process, or by priority, escalation time, SLA, service, or type. The system reports on number of tickets and processing time. Standout features • Available in 34 languages • Ticket lock prevents two agents from working on a ticket at the same time • Out-of-Office feature and visualization of agents that are away • Search auto-suggest Cons • Admin manual is 300+ pages long Overview The biggest benefit is the ability to automate more and more requests, which reduces errors and optimizes the efficiency of your agents.
OTRS Free calls this their process management module. Once you standardize processes like ordering or billing, decision dialogues guide the service agent and the customer through the process. Free configurable workflows make many tickets mostly automatic. 3. Bug Tracker dashboard Most commonly used to track software defects, Mantis Bug Tracker is also a good open source help desk software.
It’s fairly configurable and offers the ability for agents to decide which email notifications they want, for example , by setting filters to define the minimum severity of issues to receive notifications about. Various levels of access can be given to different users, and changes to tickets are recorded in audit trails. Standout features • Set user access by project and role • Track issues that have been resolved via RSS feeds • Revision control of text fields and notes • Graph relationships between issues Cons • “quite daunting” for non-developers, requiring manual editing of PHP files Overview The best part of Mantis Bug Tracker is the plug-in system.
Over 50 plug-ins on the make it possible to do things like tweet a notification when an issue is resolved or send SMS messages or update statuses in external . TechRepublic also “simple to use and simple to install.” 4. Bugzilla dashboard Bugzilla isn’t fancy. You can’t rate tickets according to importance or color code them. But that lack of features also means a clean, simple, easy-to-use interface.
It does have some advanced features, such as advanced search which can remember your searches, and editable user profiles. Email preferences and bug permissions are comprehensive. Standout features • Advanced search • Remembers your queries Cons • Installation for non-Linux/UNIX administrators • System can’t be customized • on Ubuntu server Overview If your needs are basic and ease of use is important, Bugzilla is a great choice.
Conclusion If it’s time but a budget isn’t appearing, check out some of these options for improving your customer service workflow. And if you do decide it’s time to invest, check out Capterra’s list of tools. Have you used any of the suggested products? What did you think? Are there other great free or open source help desk options out there? Add them in the comments.
Comment by Ever on September 5, 2015 at 4:42 pm Hi Cathy, Running small online eCommerce company with four family users. But due lack of ownership among others, our sale’s enquiry emails is not tracked well. Can you advise any free or open source ticket management software which can be used for sales? Appreciate your advise. Thanks Comment by Ryan Chapman on September 13, 2015 at 3:07 pm I’m surprised not to see Best Practical’s RT: Request Tracker, , wasn’t included here.
A very mature open source option with a strong community; great support (free & premium); and all the features included such as LDAP directory integration; Wiki/knowledge-base publication, automated workflows; multiple interfaces – web-forms, mobile, email, and “backend” access; ticket aging & escalation; and even high-level/management reporting functionality (aka “dashboards”).
As added bonus, there is the derivative RTIR: Request Tracker for Incident Response, which builds upon the RT codebase to provide a standalone or integrated incident response/incident management system. Maybe best of all, since it’s open source, using a LAMP[-like] stack, it’s infinitely extensible. I’m not even affiliated with Best Practical but I’ve been using these products, both RT & RTIR, in large production environments for over ten years with great success.
Comment by Yogesh t Chaudhari on November 17, 2015 at 7:35 am We have been using C-Desk from quite long time with around 2000 users throughout the country, it serves us a as a complete helpdesk solution rather than only for IT .. So we can raise request to any department from our Helpdesk. and it works location wise so the request reaches the right person in the right location. We can also receive requests from customers using the C-Care Module. Not only that we can also send request to our outsourced vendors and service providers.
It has many other features that engages our users well. For example, task management and project management. asset management. Surveys and polls, E-Logs (log book kind of a function).
integrated chat, notice board, events and photo gallery, and many more feature… Hence C-Desk has become like our daily use application. The best part is that it is free for unlimited users. They also customize the app as needed. We got one of our requirements customized for free. You can visit their site.. Comment by Faryal Hassan on January 14, 2016 at 7:03 am Among others, devContact (www.devcontact.com) is a support desk that is built specifically for mobile apps and can be easily integrated for free.
It offers a wide range of features including live chats, FAQs, analytics and push notifications. This will help deliver a better overall user experience with the mobile application. Comment by Mohammed Said on February 7, 2016 at 4:16 am I’ve suffered from a big headache because of this list , all i need is a Simple, configurable and open source ticketing system to handle help desk regardless the size of the business environment, so would you please nominate a suitable solution.
many thanks in advance Comment by Scott Vanderlip on April 21, 2016 at 1:33 am We are offer FREE complete, customizable, help desk software that includes Sales/CRM and mini accounting, invoicing component already in use in over 100,000 installations world wide.
Check out Web+Center Suite of Help Desk product at . Completely free for 2 techs or 2 less and does not time out or limited by customers or tickets. Comment by Ben on June 29, 2016 at 6:08 am Recently our team from GOSU helped a fairly big community website to make their users engage and return much more thanks to the chat feature. Check it out yourself there ( -> little circle at the bottom right) or see a chat demo on our homepage. GOSU comes with iOS and Android apps that make it well suited for Youtube Channels, too.
The live chat is completely free and easy to install. Comment by Rae Carter on August 26, 2016 at 6:40 pm I’m starting a hotline business and would like to hire independent contractors to assist when the call volume is high . I am unsure about what software would be best to help me login and track my contractors calls. We need to make sure there is an option for names and notes on the callers. I’m also looking for the best open source software to allow them to accept calls from my main number.
Do you have any suggestions? Comment by Bhargav L Pandya on September 13, 2016 at 3:11 am C-Desk is a complete free helpdesk system. And also a true intranet solution which keeps the users engaged. No limits on the number of users or technicians. The helpdesk that not only works for IT Department but for all departments.. vast amount of other modules that are truly helpfull for the organization.
Comment by Donald Heppner on October 27, 2016 at 4:37 pm Nice selection but all those systems are not really easy to setup. They are very complex. As you have mentioned, the manual is sometime more than 300 pages. If you don’t have time, this isn’t really convenient. According to my own experience, the best solution, if you need to setup something quick and easy, is to install WordPress together with WATS plugin ( ). This is what we have been using for 2 years now in my IT assistance company.
Comment by Jason Grills on January 13, 2017 at 6:30 am Hi Cathy, Your list is quite impressive. I think you should consider adding ProProfs knowledge management software as a new entry to your list as I have been informed by the industry insiders as one of the best help desk tools.
As far as my knowledge goes, this software is so simple and easy to use that even a non-technical person can use without facing any problem. This software offers minimum technical intervention, which is absolutely brilliant. I agree with your statement ‘the help desk needs help’. A help desk is capable of enhancing the customer satisfaction considerably.
I would request you to review ProProfs knowledgebase () tool because it is excellent. Comment by Kaustubh Patel on April 28, 2017 at 3:28 am Thanks for the list of free helpdesk tools. I am using freshdesk since last two years and happy with it.
I come across your article in search of free helpdesk that can provide me some addttional features than freshdesk. But i think i should continue with the freshdesk only.
Thanks once again for this beautiful article Comment by Jun _s on November 2, 2017 at 2:01 am It’s great lists! Do you know Boostnote? Boostnote is an Open source note-taking app for programmers. It have got over 4,500 stars at GitHub. It focuses on writing Markdown note and code snippet quickly, can organized in a better way. You can sync data to multi-devices(Mac, Windows, Linux, Android and iOS) via Dropbox. You can also write todo lists, flowcharts, sequences.
Please try it. ■ Download Comment by shreya on May 17, 2018 at 11:19 pm hi actually i am trying to find a ticket management sla based and cloud compatible open source tool. eg if a bug is raised by a tester the date on which it’s raised and keeping in mind the priority of it the time limit should be set on developer to fix it n that if overdue the time it should be displayed.
i require it as soon as possible so plz help Comment by Bob on June 23, 2018 at 8:48 am Here is the free open source HelpScout alternative: help desk + shared mailbox + team Inbox Comment on this article: • Full Name * • Email * Your email will be kept private.
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